We, (referred to hereafter as the ‘We’ or the ‘Company’) are committed to protecting and respecting your
privacy as we comply to the N.J.S.A. 56:8-161 et seq, FTC Regulations and New Jersey Consumer Fraud Act.
We want you to understand that www.valamride.com obtains/ receives, stores and uses data/information that you
provide with us and those which are obtained by the third parties for the purpose of bestowing our customers
with a more comfortable service/ ride with us and for future reference. Right to Privacy is a basic right and
www.valamride.com is committed to keep your privacy intact and secured.
Here is how we exercise your data and personal information.
1) Regarding the Personal Data:
What Information is collected?
Information you submit to us V/s Information we collect about you.
Information you submit to us:
Data provided to us during the instance of account creation.
This will include your Name, Gender, Mobile number, Email ID, Address, Device’s
Location, Payment Information
Demographic data may also be collected for the purpose of providing a smooth
service.
Other State Identity Cards which may include Social Security Number along with
Profile Picture may also be collected.
Login Name and User Password may also be collected and our customers are
encouraged not to disclose them to anyone.
Usage information such as information about your use of our Platform, including ride
information like the date, time, destination, distance, route, payment, and whether you
used a promotional or referral code.
We also collect information about your interactions with our Platform like our apps
and websites, including the pages and content you view and the dates and times of
your use.
Information We Collect:
We collect information through the use of “cookies” technologies to understand how
you navigate through our Platform and interact with our advertisements, to make your
experience safer, to learn what content is popular, to improve your site experience, to
serve you better ads on other sites, and to save your preferences.
We collect information about the communications between drivers and riders which
may include the participants’ phone numbers, the date and time, and the contents of
SMS messages.
For security purposes, we may also monitor or record the contents of phone calls
made through our Platform, but we will always let you know we are about to do so in
prior.
2) Other Information/Data we collect about you:
Our services may use “cookies” and similar technologies (collectively, “Cookies”).
Cookies are small text files that this website sends to your computer for record-
keeping purposes and this information is stored in a file on your computer’s hard
drive. Cookies make web surfing and browsing easier for you by saving your
preferences so that we can use these to improve your next visit to our website and this
will simplify the use of our website.
We may use Google Analytics and/or Webtrends, to help us get a better
understanding of how visitors use this website.
Third parties, including our service providers, may collect information about your
online activities over time and across different websites, including when you visit this
website.
3) Usage of Information/ Data
We at www.valamride.com do not sell your data to third parties as we hold the principle of
integrity and abide by the Data Breach Policy and Cyber Rules and Regulations of
New Jersey.
How we use V/s Why we use?
How we Use?
We will use the data and other information we procure from you to help improve
ourselves and our website and also to prevent fraudulent practices. The Payment
information will be stored as encrypted data.
Why we use?
To ensure quality assurance.
For customer support
To send marketing and non-marketing communications to users.
4) Promotional and Marketing Activities
We will use your contact information shared with us, including your Email ID, Address, and Phone number,
to communicate our promotional schemes or promote any product offered by us or by our affiliates and group
companies.
5) Third Party S ervices
In addition to any personal information or other information that you choose to provide to us on our services,
we and our third-party service providers may use a variety of technologies, now and hereafter devised, that
automatically collect certain website usage information whenever you visit or interact with our services. This
information may include browser type, operating system, the page served, the time, the source of the request,
the preceding page view, and other similar information. We may use this information for a variety of purposes
which may include enhancing our services. In addition, we may also collect your IP address or some other
unique identifier for the particular device you use to access the Internet, as applicable (collectively, referred to
herein as a “Device Identifier”)
. A device identifier is a number that is automatically assigned to your device, and we may identify your
device by its device identifier. When analyzed, usage information helps us determine how our services are
used, such as what types of visitors arrive at the services, what type of content is most popular, what type of
content you may find most relevant and what type of visitors are interested in particular kinds of content and
advertising.
We may associate your device identifier or website usage information with the personal information you
provide, but we will treat the combined information as personal information
6) Information Collected by Drivers
This Privacy Policy shall not cover and address the usage of any information about you which is acquired by
the driver of the company to which the driver belongs, while providing you a ride on a cab booked using the
Services, or otherwise, which is not provided by us.
7) Volatile Nature of an Information/Data
Creation of an Account V/s Deletion of an Account
Creation of an Account:
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact
information provided as part of account registration. Upon creating an Account, make sure the details
provided by you are accurate and to the best of your knowledge.
If upon modifying or changing the information earlier provided to us, we find it difficult to permit access to
our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion
terminate your access to the Services by providing you a written notice to this effect on your registered Email
ID.
Deletion of an Account:
If your Protected Information changes, or if you no longer desire our Services, you may correct, delete
inaccuracies, or amend information by making the change on our member information page or by contacting
us through email address mentioned on our website or Mobile Application. We will make good faith efforts to
make requested changes in our then active databases as soon as reasonably practicable.
You may also cancel or modify your communications that you have elected to receive from the Services by
following the instructions contained within an e-mail or by logging into your user account and changing your
communication preferences.
If you wish to cancel your account or request that we no longer use your information to provide you services,
contact us through email address mentioned on the trip bill received. We will retain your Protected
Information and Usage Information (including geo-location) for as long as your account with the Services is
active and as needed to provide you services. Even after your account is terminated, we will retain your
Protected Information and Usage Information (including geo-location, trip history, and transaction history) as
needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to
cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our
agreements, and for other business reason. After a period of time, your data may be anonymized and
aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our
use of the anonymized data will be solely for analytic purposes.
8) Security of Information/ Data
Disclosure of data V/S Confidentiality of Data
Disclosure of Data:
In case we suspect that the safety of our platform is under risk, or if a fraud is found we might need to disclose
your Information/Data for legal purposes. We may disclose your personal information to law enforcement
authorities, other government or public agencies or officials, regulators, and/or to any other person or entity
having appropriate legal authority or justification for receipt of your information, if required or permitted to
do so by law or legal process, in order to respond to claims, or to protect our rights, interests, privacy, property
or safety, and/or that of our affiliates, you or other third parties.
Confidentiality of Data:
The Protected Information and Usage Information we collect is securely stored within our databases, and we
use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL
(Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no
security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that
information you supply won’t be intercepted while being transmitted to us over the Internet or wireless
communication, and any information you transmit to the Company you do at your own risk. We recommend
that you not disclose your password to anyone.
9) Children’s Privacy
We do not intend to store or use the data from children below the age of ‘Thirteen’ (13) with respect to the
COPPA Regulations. Any such information accessed, will be done only after a verifiable parental consent is
obtained and will be subject to immediate deletion once the purpose is met for which the data was collected.
10) Your Rights
When you are providing with us your valuable data, we understand that it is important to let you know your
rights. With respect to the applicable rules and regulations,
You may withdraw any consent that you have provided to us to process your information at any time.
You may have rights to access the personal information we process about you.
You may request we delete personal information we hold about you under the Right to Delete.
11) Changes to our Policy
From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any
changes will come into effect immediately upon the posting of the revised Privacy Policy. Upon such changes,
we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on
the Services prior to the change becoming effective. We also encourage you to periodically review this page
for the latest information on our privacy practices.
12) Contact Us
If you require any information or clarification regarding the use of Your Personal Information or this Privacy
Policy, You can contact us at www.valamride.com
If you have any grievance with respect to usage of Your Personal Information, please write to us.